Privacy Policy

Last Updated: October 1, 2025

1. Information We Collect

Payment Information

  • Name and contact information
  • Property address and unit details
  • Payment amounts and dates
  • Payment method information (processed securely by Stripe)

Technical Information

  • IP address and browser information
  • Device and operating system details
  • Website usage analytics

2. How We Use Your Information

We use your information to:

  • Process rent payments securely
  • Maintain payment records and receipts
  • Provide customer support
  • Prevent fraud and enhance security
  • Improve our services
  • Comply with legal requirements

3. Information Sharing

We share information only as necessary:

With Service Providers

  • Stripe: For secure payment processing
  • Cloudflare: For website hosting and security

With Your Landlord/Property Manager

  • Payment confirmations and records
  • Tenant identification for payment matching

Legal Requirements

  • When required by law or court order
  • To protect our rights or prevent fraud

4. Data Security

We implement industry-standard security measures:

  • PCI DSS Compliance: All payment data is processed by Stripe, which is PCI DSS Level 1 compliant
  • Encryption: All data transmission is encrypted using SSL/TLS
  • No Storage: We do not store credit card information on our servers
  • Limited Access: Access to personal information is restricted to authorized personnel only

5. Data Retention

  • Payment Records: Retained for 7 years for tax and legal purposes
  • Personal Information: Retained as long as necessary for service provision
  • Technical Data: Retained for up to 2 years for analytics and security

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Object to processing for marketing purposes
  • Receive a copy of your data in a portable format

7. Cookies and Tracking

We use minimal tracking technologies:

  • Essential Cookies: Required for website functionality
  • Analytics: Anonymous usage statistics to improve our service
  • No Advertising: We do not use cookies for advertising purposes

8. Third-Party Links

Our website may contain links to third-party services (such as Stripe). This privacy policy does not apply to third-party websites. Please review their privacy policies.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children.

10. International Users

Our service is based in the United States. By using our service, you consent to the transfer of your information to the United States.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website.

12. Contact Us

For privacy-related questions or requests, contact us at:

  • Email: privacy@myrentisdue.com
  • Subject Line: Privacy Policy Inquiry
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